FAQ

Do you offer international shipping?

Currently, we are focused on providing postage within Australia. However, we are actively exploring partnerships for international shipping. If you're interested in our products and would like a shipping quote, please use our Contact form and let us know your desired shipping destination. We'll be happy to assist you with the details.
Do you create custom gift sets?

Absolutely! We are delighted to collaborate with you to fulfill your personalised requirements. Whether it's wedding favours, teacher gifts, bridal showers, or any other special occasion, we can create custom products to suit your needs. Simply reach out to us with your specific requests, and we'll be thrilled to bring your vision to life.
What is your return policy?

Please visit our policies page for all the information.
Will the Soul Flame candles fragrance my room?

Soul Flame: Our Soul Flame collection is designed to provide more than just a pleasant aroma. These candles are crafted using pure essential oils, carefully selected colours, (for marbled options) and crystals to support and enhance the energetic system. Each scent in this range is specifically formulated to promote healing and balance, both physically and spiritually. Yes, it will fragrance your room, some more so than others. By incorporating essential oils and crystals, we aim to create a holistic sensory experience that goes beyond fragrance alone. Rest assured, these candles are triple-scented to ensure a strong and long-lasting aroma. All candles in the Soul Flame collection are infused with Reiki healing energy, adding an extra element of positive energy to your space.
How do I care for my candle to get the most out of it?

Please visit our Candle Care page for all the information on caring for your candle, and some simple troubleshooting.
Help! my candle has tunneled - what can I do?

Please visit our Candle Care page for all the information on caring for your candle, and some simple troubleshooting