​​What personal information we collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Appointment or booking details

• Information you choose to share in enquiry or intake forms

• Date and place of birth when required for specific services

• Any other information you voluntarily provide

We may also collect anonymous website data such as browser type or pages visited to help improve website performance.

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How we collect information 

Information is collected when you:

• Submit contact or enquiry forms

• Book sessions or events

• Subscribe to updates

• Purchase products or services

• Communicate with us by email, phone or online platforms

Information is generally collected directly from you.

 

Why we collect your information

We collect personal information to:

• Provide sessions and services

• Process bookings and payments

• Communicate about appointments or events

• Send requested information or updates

• Improve our services and website experience

• Meet legal or administrative requirements

We only collect information necessary to provide our services.

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Disclosure of information

Your personal information is not sold or shared for marketing purposes.

Information may be shared with service providers who help operate the website or booking systems (such as website hosting or scheduling platforms), or where required by law.

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Storage and protection of information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information is stored using secure digital systems and trusted service providers.

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Access and correction

You may request access to personal information we hold about you and request corrections if necessary.

Requests can be made using the contact details below.

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Cookies and website analytics

Our website may use cookies or analytics tools to understand website usage and improve visitor experience. These tools collect non-identifying information.

You may disable cookies through your browser settings if preferred.

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Complaints

If you believe your privacy has been breached, please contact us so we can investigate and resolve the concern.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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Updates to this policy

This policy may be updated from time to time. 

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Contact details

For privacy enquiries or requests, please contact:

Lorraine Drummond
Email:  info@lorrainedrummond.com